Knowledge and Quality Management Area

| Knowledge and Quality Management Area

Knowledge and Quality Management Unit

The Knowledge and Quality Management Unit drives continuous improvement through rigorous analysis of institutional activity. Its work optimizes processes, facilitates decision-making, and fosters an organizational culture based on evidence. In this way, it contributes to more efficient, transparent, and results-oriented management.

Functions and Processes of the Unit

  • Define, update and implement internal management procedures, as well as maintain and control the documentation of the Quality Management System.
  • Participate in the renewal of IdISBa's accreditation as a health research institute accredited by the Instituto de Salud Carlos III (ISCIII).
  • Coordinate, collect and analyse the information required to comply with the ISCIII Technical Evaluation Guide for the Accreditation of Health Research Institutes.
  • Coordinate, collect and analyse institutional indicators, the management dashboard, scientific activity indicators and innovation indicators.
  • Participate in obtaining, monitoring and the continuous improvement of the European Commission's HR Excellence (HRS4R) accreditation.
  • Support the design and implementation of IdISBa's Strategic Plan, as well as the monitoring of objectives and actions.
  • Design and implement the IdISBa Quality Plan and Quality Policy.
  • Support the drafting of IdISBa's scientific report and other technical knowledge‑transfer documents.
  • Manage IdISBa's institutional mailbox for complaints, incidents and improvement suggestions.
  • Design satisfaction surveys and collaborate in the dissemination of results.
  • Support the integration of Corporate Social Responsibility (CSR) into the Institute's management model.
  • Manage the registration of the carbon footprint in the Balearic Carbon Footprint Registry.

Team